Sparklight® Carrier Services, a provider of wholesale connectivity solutions to national and regional carriers, wireless providers and Internet service providers, has enhanced its wholesale ordering experience with technology designed to simplify how customers order, manage and deploy connectivity services.
“Wholesale customers need more than network capacity. They need a partner that is responsive and easy to do business with,” said Katherine Creech, Vice President of Business Services at Sparklight. “By simplifying how customers order, manage, and track services, we’re creating a faster, more seamless experience that helps them serve their own customers with greater confidence.”
Automated wholesale ordering can reduce manual processing and standardize connectivity workflows
Wholesale connectivity ordering can involve multiple stages, from determining service availability and qualifying locations to placing orders and monitoring progress toward delivery. Sparklight Carrier Services’ updated process is designed to automate and streamline the ordering and tracking stages through a more standardized electronic workflow.
For wholesale providers managing network expansion across multiple markets, the operational objective is straightforward: make it easier to move an order toward deployment without introducing unnecessary manual steps.
Electronic transactions improve visibility throughout ordering and service delivery
Order automation is only one component of the update. The new capabilities improve visibility throughout the order lifecycle, covering the process from initial order placement through order tracking.
That visibility matters when carriers, wireless providers and ISPs are coordinating network extensions or entering new markets. A standardized workflow can give wholesale customers a more consistent way to understand where connectivity orders stand as they progress toward service delivery.
Read the full press release here.
