“The disruption we saw last week was completely unacceptable and I know how frustrating it was for passengers, airlines and airports.
“I have now received NATS’ report and, while I am pleased to see that the safety of passengers was protected, it’s clear we need to urgently understand why this issue was not discovered and fixed before it caused chaos. I have therefore tasked the CAA with conducting an independent review to check NATS’ findings and investigate their investment plans to enhance resilience in the future, along with regulatory accountability.
“It is crucial that our national infrastructure is fit for the future, and this government will make sure the aviation sector is as resilient as possible, so passengers can get to where they need to be.”
BACKGROUND:
- More broadly, our Civil Aviation Bill – which is currently before Parliament – will strengthen passenger rights across the sector.
- The Bill will bring forward powers for the CAA to take swifter, stronger action when they identify airlines or airports that are not meeting their obligations, such as providing correct information regarding flight disruptions, or providing an accessible service for disabled passengers.
- The CAA’s independent review will be published within six months, with the CAA due to outline the full terms of reference in the coming days.
- The Transport Secretary will also update the House in due course.
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